HOW MUCH IS SHIPPING
We offer FREE UK Next Day Delivery on all orders over £100. For orders under this value, free standard delivery is available in the UK or £5.99 for express delivery.
International delivery is a flat £15.00 charge and will be sent with DHL, tracked.
WHEN WILL MY ORDER BE DESPATCHED
Orders placed by 12 noon will be despatched the same day for in stock items. Orders placed on a Saturday, Sunday or Bank Holiday will be despatched the next available working day.
HOW LONG WILL IT TAKE
Mainland UK Delivery is usually within 1-2 days. For International orders, please allow up to 14 days for delivery depending on your country.
We deliver to the following countries: Austria, Belgium, Denmark, Finland, France (mainland France and Corsica), Germany, Netherlands, Norway, Italy, Poland, Spain, Sweden, Switzerland, Czech Republic, United Kingdom and United States.
Please note that we do not currently deliver to the following: Guernesey, Anguilla, Ascension Island, Bermuda, Bristish Indian Ocean Territory, British Antartic Territory, British Virgin Islands, Cayman Islands, Falkland Islands, Gibraltar, Island of Man, Jersey, Montserrat, Pitcairn Islands, Saint Helena, South Georgia and the South Sandwich Islands, Turks and Caicos Islands.
WHAT IF YOU DELIVER WHILE I'M OUT
If you are out and your parcel won't fit through the letterbox, your delivery person will leave a card. Please follow the instructions on the card to arrange redelivery. Alternatively you may wish to specify a safe place or delivery instruction for the parcel. Smaller parcels should fit through your letter box. Larger items such as Mud Robes maye be sent in a box to protect the contents.
IS THERE BRANDING ON THE PACKAGING
Yes, your parcel will be posted in branded packaging.
WHAT ARE THE CUSTOMS AND IMPORT CHARGES
We regret we cannot be held responsible for any customs or import charges levied once your parcel reaches your country.
WHAT IF MY ORDER HASN'T ARRIVED
Every year we despatch thousands of parcels and it is rare for parcels to be delayed or go missing. Please check around your property and with neighbours, your parcel may have been left. Occasionally parcels are returned to the local post or sorting office for collection without leaving a card. We ask that you check all these options. Please email us at firstname.lastname@example.org should your parcel not be in any of these places. We are always happy to help.
RETURNS & EXCHANGES
We hope you will be completely happy with your purchase. However, if you find your Mud & Blood order is unsuitable, we would be happy to exchange the goods or refund your money. Simply return the goods in their original conditions, unworn with the orginal tags still attached and packaging undamaged within 28 days of receipt.
It is best to place a new order online to exchange your order. Please enclose the returns form with your package (this can be found on the back of the despatch note sent with your goods) and detail what action you require us to take be it a refund or exchange.
If you have misplaced the returns form please enclose your name, address and contact details.
Any comments you may have to help us improve our products or services are very welcome.