Shipping & Returns

WHAT IF YOU DELIVER WHILE I'M OUT

If you are out and your parcel won't fit through the letterbox, Royal Mail will leave a card. Please follow the instructions on the card to arrange redelivery.

Smaller parcels should fit through your letter box. Larger items such as Mud Robes may be sent in a box to protect the contents. 

 

 

WHAT IF MY ORDER HASN'T ARRIVED

Every year we despatch thousands of parcels and it is rare for parcels to be delayed or go missing. Please check around your property and with neighbours, your parcel may have been left. Occasionally parcels are returned to the local post or sorting office for collection without leaving a card. We ask that you check all these options. Please email us at questions@mudandblood.com should your parcel not be in any of these places. We are always happy to help. 

 

RETURNS & EXCHANGES

We hope you will be completely happy with your purchase. However, if you find your Mud & Blood order is unsuitable, we would be happy to exchange the goods or refund your money. Simply return the goods in their original conditions, unworn with the original tags still attached and packaging undamaged within 28 days of receipt.

It is best to place a new order online to exchange your order. Please enclose the returns form with your package (this can be found on the back of the despatch note sent with your goods) and detail what action you require us to take be it a refund or exchange.